Empowering Aviation Together – Highlights from the INFORM AI Aviation Summit 2026
The presence and active participation of more than 50 guests from across the globe made the INFORM AI Aviation Summit 2026 on February 24 an inspiring success. From thought-provoking keynotes to hands-on breakout sessions, the event explored how AI-driven strategies empower smarter decisions and create measurable business impact across airport management, operations, and passenger experience.
Artificial Intelligence (AI) continues to dominate conversations across the aviation industry, raising key questions such as “What exactly can AI do?” and “How can we use it to improve operations today?” INFORM took these discussions to the next level during its AI Aviation Summit at the Hyatt Place Frankfurt Airport, gathering aviation professionals and AI experts from the US, Singapore, and multiple European countries to explore one central theme: how Process AI transforms decision-making in aviation operations.
The summit’s program featured keynotes, expert panels, and interactive sessions around a key principle: Process AI doesn’t replace human decision-making; it enhances it. INFORM’s systems learn from and contextualize complex operational processes, guiding and, where appropriate, executing decisions while keeping people in control.
Holger Hoos, Humboldt Professor for AI at RWTH Aachen University, opened the summit with a keynote on how AI is transforming industries and society. Using practical examples, he demonstrated how humans can leverage AI more effectively in their work and why recognizing the technology's limitations early is key to success.
From Vision to Implementation – Process AI in Action
Under the motto “Plan. Predict. Perform.”, INFORM demonstrated how Process AI is shaping the future of aviation today. More than technology alone, INFORM’s approach focuses on tangible outcomes using AI to predict operational scenarios, optimize workforce allocation, and unlock efficiency across the passenger journey.
One of the event’s most anticipated discussions, “Airport 2040 – A Vision About Future Total Airport Management,” envisioned how AI will help airports evolve over the next decade, maintaining humans at the center of innovation.
A Gathering of Minds and Ideas
Networking and idea exchange formed the heart of the summit. By bringing together diverse roles from operations managers to data scientists, INFORM facilitated valuable dialogue about how AI can create immediate benefits.
Attendees particularly appreciated the focus on applying theory to practice. Murray Galvin, IT Product Owner at Swissport, captured this sentiment:
“I’ve been interested in a couple of things we’ve seen today. One of them is Process AI. I can see straight away there are some huge potential benefits there. Another interesting topic was using AI to help with turnaround management, including camera technology to pick up the events during the turnaround.”
Recognition and Outlook
The success of the first INFORM AI Aviation Summit was reflected in the enthusiastic feedback and strong engagement throughout the day. Dr. Johannes Richenhagen, Senior Vice President of INFORM Aviation, summarized the event’s impact:
“The AI Aviation Summit was a catalyst for real progress in aviation AI. Our discussions with global industry leaders have already inspired new collaborations and concrete initiatives that help airports and airlines unlock efficiency gains, improve passenger experiences, and make smarter operational decisions.”
Beyond formal sessions, lively exchanges during networking breaks and the evening dinner sparked new partnerships and ideas for joint transformation projects.
The Human Side of Process AI
The summit underscored what makes INFORM’s approach unique: while technology drives innovation, human insight, creativity, and collaboration remain its foundation. Decisions are made better and faster when AI is an intelligent partner providing contextual understanding and supporting professionals who know their business best.
The belief that every decision should be the best decision resonated with participants. Even as AI capabilities grow, aviation professionals agreed that people must remain accountable for decisions, especially those linked to safety and service quality.
From predictive maintenance to gate allocation optimization, and from staffing efficiency to refined passenger experiences, every discussion at the summit came back to this shared vision: combining advanced technology with human expertise creates a smarter, more resilient aviation ecosystem.
Looking Ahead: Join the Transformation
The INFORM AI Aviation Summit 2026 marked a step forward in a broader journey of transformation. As INFORM continues to pioneer Process AI innovations across the aviation sector, we invite our partners and clients to join us in shaping the next generation of intelligent operations.
Together, we are defining how AI and people collaborate for smarter decisions today and tomorrow.