Missed the GS StaffCommunication Webinar? Here Are the Key Highlights
On 3 March 2026, aviation professionals from across the globe joined our 30-minute webinar, “Smart Workflows and Smartwatches with GS StaffCommunication”. In two identical sessions covering multiple time zones, we explored how the next generation of task communication is transforming ground operations, making them faster, smarter, and more transparent. If you were unable to attend, the recording is now available.
Why This Matters for GS RealTime Customers
Ground operations are dynamic by nature. Tasks are assigned across teams and shifts, priorities change within minutes, and operational transparency depends on the right information reaching the right person at exactly the right time.
GS StaffCommunication has long complemented GS RealTime by enabling reliable, real-time task communication between allocators and agents. During the webinar, INFORM Aviation Product Manager Michael Reinkober demonstrated how the latest enhancements take this integration to the next level.
From Simple Messaging to Smart Workflows
One of the key highlights was the introduction of structured digital workflows. Instead of relying solely on free-text task messages, teams can now standardize and digitize recurring processes such as:
- Vehicle checks
- Forms for processes such as cabin security sweeps
- Health and safety confirmations
- Seamless integration with EPG’s contract and billing solution
- Other compliance-driven operational tasks
These workflows ensure that critical steps are not overlooked, documentation is captured directly in the system, and operational transparency is significantly improved. The results: fewer manual follow-ups, clearer accountability, and more reliable process documentation.
This represents a major functional upgrade, moving from basic task messaging to guided, process-driven execution.
Wearable Integration: Smartwatches in Operations
Another major milestone presented in the webinar was the new smartwatch integration.
In fast-paced ramp and terminal environments, agents often cannot immediately access mobile devices. With wearable support, notifications become even more immediate and accessible. Agents receive critical task updates directly on their smartwatches, enabling:
- Task information directly on the agent’s wrist
- Instant task progression
- An increased rate of correct time stamps
For GS RealTime customers, this creates a powerful combination: optimized resource allocation supported by equally optimized task execution and communication.
AI Agents to Support Your Agents
Participants also got a glimpse of the upcoming integration of AI agents into StaffComm. Staff will be able to chat with an AI agent to:
- Search for flight, task, passenger, cargo, and baggage information
- Retrieve information from operational manuals relevant to their current tasks
- Progress tasks and report task delays
They can choose whether they want to type or simply talk to the agent directly on their phones, using headsets or their smartwatch.
The live Q&A session allowed attendees to discuss concrete use cases and exchange perspectives with other GS StaffCommunication users. Many discussions revolved around practical implementation scenarios and how to gradually upgrade from existing communication setups.
Ready to Take the Next Step?
If you are already using GS RealTime but have not yet explored the latest capabilities of GS StaffCommunication, or if you are working with an earlier version of our communication solution, now is the ideal time to review your setup.
The new workflows, wearable support, and AI agent features are designed to deliver measurable operational value: improved transparency, faster reactions, and more efficient collaboration between allocators and ramp teams.